FAQs

Products

We produce our products as sustainable as possible. We use GOTS certified organic cotton, we produce in Europe (and so our factories need to adhere to Europe's workplace safety & health laws - and our products travel less kilometers), and we pack our products in polybags made from recycled plastics.

All of them.

Please check our sizing scheme here

Payments

Unfortunately, we can't offer PayPal payments anymore. Learn why (in German).

You can now also pay using regular bank transfer. For this service, you select 'SEPA Bank Transfer' during checkout. After placing your order, you see the payment instructions on your screen (and you can also send these to your e-mail address).

You can transfer the amount to this account (using the right payment reference) and after 3-5 days your order will be completed and send out. We will reserve the items in your order for 2 weeks maximum.

Please note you will be paying to a local IBAN account of our payment service provider, Mollie, and that you will always need to include the payment reference as shown on screen/in the e-mail.

Delivery

Place your order now, and we'll ship it in the next 1-2 business days.

Read more on expected transit times here

Returns

Returns are killing the environment (and small businesses like ours). Should you wish to return your product anyway, please check the FAQs below.

You can return your product(s) within 30 days, if they are unworn and unwashed. You can e-mail help@cultureculture.com to start a return. Please mention your order number as well as the reason for the return (this is super valuable feedback for us). Only with a registered return and a note mentioning your order number, you can return the items to:

CultureCulture B.V.
Weide 30
4206 CJ Gorinchem
The Netherlands

Returns are not free, therefore we cannot provide a free return label.

Please e-mail us at help@cultureculture.com with a picture of the damaged product and we'll sort it out.